“Since adopting PCM we have seen a steady decline in the number of times per month that we have to physically control any of our residents. .. Our residents are learning to regain self control quicker. .. The use of PCM has resulted in fewer staff injuries and fewer resident to resident injuries. There have been no injuries to residents as a result of PCM procedures… If you want positive and rapid results, this is where to go for help”

Brian H. Jacobson, Ph.D., BCBA
Senior Behavior Analyst, Sunland Center
Tallahassee, FL
Past President Florida Association for Behavior Analysis

"The [Palm Beach County] school district annually trains approximately 375 staff in initial PCM procedures and recertifies approximately 450 staff. In my 16 years as a PCM Instructor, which includes 15 years in my current position, no students or staff have been injured implementing PCM procedures. I am very familiar with other restraint procedures; in fact I was a certified trainer in others. I do not think that any other crisis management programs are as safe, effective, or implemented with the individual's dignity in mind. PCM is a complete crisis management system in which the verbal de-escalation is as important as any physical interventions. [PCMA staff] are always available via telephone and e-mail to answer any of our questions or to provide assistance….It is without hesitation that I would highly recommend Professional Crisis Management to any school district or institute that has exceptional students with various degrees of dangerous behaviors.”

Pamela R. Tepsic
Director of Special Education
Palm Beach County Schools (11th largest school district in US)
Palm Beach County, FL

“I have been providing behavioral services to a diverse array of disability groups for the past 25 years. I have been certified since 1989 and board certified since 2003. As a Behavior Analyst, I have a deep appreciation for the principles incorporated throughout PCM that have a teaching vs. punitive basis. The focus is on building and maximizing relationships, preserving human dignity and keeping individuals free from pain using the least restrictive procedures…The proactive approaches are what sets it apart. There have been numerous times during application in various facilities when I have directly observed the behavior of individuals being shaped into more appropriate repertoires through [use of PCM procedures]. ..Thank you PCMA. You have made a difficult job a whole lot easier.”

Camille Pedone, MA, BCBA
Senior Behavior Analyst
Clover Bottom Developmental Center
Nashville, TN